Privacy

The privacy practices of this policy apply to Via Energy Services delivered in person or available at Via.Energy. By visiting this Website or by using Via Energy Services you agree to be bound by the terms and conditions of this Privacy Policy. If you do not agree please do not use or access our Online Services. Your privacy is important to us and we have designed our systems to operate with the protection of your privacy in mind. This Privacy Policy outlines the types of personal information we gather when you use our Services related to Via Energy Services and the Website, as well as some of the steps we take to safeguard use of the Website.

Information We Collect:

You can visit and browse the Website without telling us who you are or revealing any personal or business information about you or the company that you represent.  Once you give us your personal or business information, you are no longer anonymous to us. If you choose to use our Services, we may require your contact and identity information, billing information, shipping information and other personal or business information. Is you choose not to provide the requested information, we may not be able to deliver our Services or you may not be able to use specific Website features.

We automatically collect and store: the name of the domain and host from which every visitor accesses the Internet; the Internet Protocol (IP) address of the computer being used including browser software,  and operating systems. We also collect the date and time of access to the Website; and the Internet address of the site from which our visitor linked directly to our sites. We use this information only as anonymous aggregate data to determine the number of visitors to different sections of the Website, to ensure the Website is working properly, and to help us make the Website more useful. We use IP addresses to help diagnose problems with our server, and to administer the Website. IP addresses are also used to gather broad demographic information. We do not install, download or otherwise distribute or utilize Spyware/ Malware on the Via Energy Website. Neither do we permit such applications to be attached to our site.

How We Use Information We Collect:

We do not sell, rent, trade or otherwise share any personally identifiable information about our users to any third party. This includes, but is not limited to the names, addresses, e-mails, and phone numbers of our users. In addition, we will not disclose any personally identifiable financial or security-related personally identifiable information. We may share the personal information you provide with other companies we have hired to provide Services in conjunction with your contracted services. These companies, our vendors, are contractually bound to use personal information we share with them only to perform the Services we have hired them to provide.

We will release information about you if you direct us to do so, if we are required by law to do so, or in other legally limited circumstances (for example, to protect your account from fraud).
Personally Identifiable Information: Any information that is submitted to us in person, by phone, physical mail or via email becomes the property of Via Energy and may be used at our discretion. The information you provide to us may be stored and used to improve our Services. If you supply us with your contact information, you may receive periodic contact from us with information on new products, Services or events.  If you do not wish to receive contact or mailings, please let us know by either responding to the remove link included with each system mailing or by calling us directly. This will remove your Personally Identifiable Information, including your name, phone number, email, or physical address from our databases and Website. This also includes removal from newsletter and other mailings. You may also request to have your contact information removed from our system by contacting the Via Energy customer service department at: Customer Service @ Via. Energy.

Use of Cookies:

Upon your first visit to the Website, a cookie is sent to your computer that uniquely identifies your browser. A “cookie” is a small file containing a string of characters that is sent to your computer when you visit most websites. We use cookies to improve the quality of our service and to better understand how people interact with us. We do this by storing user preferences in cookies and by tracking user trends and patterns of how people search. Most browsers are initially set up to accept cookies. You can reset your browser to refuse all cookies or to indicate when a cookie is being sent. However, some features or Services of this Website may not function properly without cookies.
Google Analytics stores information about the pages you visit on Via.Energy, how long you spend on each page and how you got to the site. We do not collect or store your personal information and are unable to identify who you are. We do not allow Google to use or share our analytics data. To learn more your analytical information go to https://www.google.com/analytics/learn/privacy.html or for information on how to opt out of Google Analytics cookies, visit https://tools.google.com/dlpage/gaoptout.

Security:

Your information is stored on servers located in the United States. We use secure socket layer (SSL) encryption and firewalls to protect the transmission of the information you submit to us when you use our secure online forms. The information you provide to us is stored securely and is only accessible by designated team members. However, even the most robust security systems are not foolproof and users should consider this when revealing any personally identifiable information to any party over any form of media. Email that you send us is not necessarily secure against interception. If your communication includes sensitive information like your identification numbers, your bank account number, or your credit or charge card numbers, it would be best to either contact us through one of our secure online forms, through physical mail or by telephone. We may disclose information when we are legally compelled to do so or to protect Via Energy’s rights.

Children:

We abide by the Children’s Online Privacy Protection Act do not sell products for purchase by children. Our website is not designed to provide services to children under 18. Children under 18 may use the Website only with the express permission and direct involvement of a parent or guardian. Via Energy Products and Services are designed for use in general audience settings, and are specifically promoted to adults ages 18 and over. We do not promote any of our products or services to minors. We will maintain the privacy of all users of our website. regardless of age. We will not post or distribute photos, videos or any media that contains personally identifiable information of any minors.
Credit Service Provider: We use a credit card processing company to bill users for goods and Services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Changes:

Our business changes regularly; this privacy statement will change also, and use of information that we gather now is subject to the privacy and security statement in effect at the time of collection. You should check this policy frequently to see recent changes.
Contact Us: If you have any questions about our privacy practices, please contact Via Energy at: customer service @ via.energy .